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Privacy Policy

Find out everything about protecting the privacy and personal data of our customers and users of our services and products.

The protection of privacy and personal data is a core commitment of BPower to its customers and users of its services and products. We invite you to consult our privacy and personal data protection policy, which incorporates the new provisions of the General Data Protection Regulation (GDPR).
Personal data is any information relating to an identified or identifiable natural person, namely through name, tax identification number, location data, an electronic identifier or other elements that allow the identification of that natural person. The information collected when someone visits the BPower website is considered personal information and falls within the GDPR.
The user or subscriber, a natural person, to whom the data relates and who has used BPower's services or products. The user will be the person who uses or explores BPower services and the Subscriber is the person who subscribes to BPower's forms of dissemination, namely newsletters and e-books.
 
Regardless of this distinction, BPower informs that it also protects personal data and respects the rights of users and subscribers.
– Identification and contacts
– Name, telephone number or email address, and date of birth
– Profile
– Company you work for and role performed
– Service usage data
– Location: geographic reference at a given time (request for information or subscription)
The person responsible for collecting and processing your personal data will be BPower and within this scope it decides which data is collected, the means of processing and the purposes for which the data is used.
 
Note: As part of its activity, BPower may occasionally access customers' personal data (eg correction of a database), without having any intervention in either control or processing. In any case, there is a commitment to confidentiality in order to guarantee customers that the same data will not be used for any purpose.

1. Consent

When we have your express consent – in writing, orally or by validating an option – and in advance and if this consent is free, informed, specific and unambiguous. Examples include your consent for BPower to analyze the use of services and consumption profile and make recommendations or send marketing messages (email marketing, SMS marketing, among others).

or


2. Execution of contract and pre-contractual measures


When the processing of personal data is necessary for the conclusion, execution and management of the contract concluded with BPower, such as for the preparation of a service proposal, for the management of contacts, information and requests, for billing management, billing and payments;


or


3. Legitimate interest


When the processing of personal data corresponds to a legitimate interest of BPower or third parties. For example: to respond to a contact request.

Your personal data is processed by BPower only for the period of time necessary to achieve the defined purpose or, depending on what is applicable, until you exercise your right to object, right to be forgotten or withdraw consent. After the respective retention period has elapsed, BPower will delete or anonymize the data whenever it should not be kept for a different purpose that may subsist.
Marketing and sales
- Name
- Company
- Email
– Mobile contact
– County
 
*personal data collected from the 'newsletter' and 'institutional dossier' forms.		 – Marketing and communication/promotion of services and products.
– Analysis of consumption profiles.
– Adaptation and development of new services or products.
– Sending useful information, commercials, promotions.
– Improved consumer experience.
Customer management
- Name
- Email
- Company
– Telephone contact
 
*personal data collected from the 'contact request' and 'quote' forms. 		– Management of contacts, information or requests.
– Installation and activation management.
– Complaints management.
– Management of invoicing, collection and payments.
– Consumption analysis.
– Processing of awards and payments.
The personal data requested in the website forms are not collected for the purposes indicated below, but may, however, within the scope of the established commercial relationship, be used to:
Accounting, Tax and Administrative Management – Accounting, invoicing
– Tax information, including sending information to the tax authority
Litigation Management – Judicial and extrajudicial collection
– Management of other conflicts
Fraud detection, revenue protection and auditing – Detection of fraud and illicit practices
– Revenue protection and control
– Credit risk management
– Internal audit and investigation
Information security control – Access management
– Backup management
– Security incident management
BPower processes and stores your personal data according to the purposes for which they are processed.

There are cases in which the law requires the processing and conservation of data for a minimum period of time, namely: for 10 years the data necessary to inform the Tax Authority for accounting or tax purposes.

However, whenever there is no specific legal obligation, then the data will be processed only for the period necessary to fulfill the purposes that motivated its collection and preservation and always in accordance with the law, the guidelines and decisions of the CNPD. Therefore, digitalgreen will process and maintain your personal data for the period in which it maintains a contractual relationship with you.

BPower may keep other personal data for periods longer than the duration of the contractual relationship, either based on your consent, to ensure rights or duties related to the contract, or because it has legitimate interests that underlie it, but always for the period strictly necessary to achieve their respective purposes and in accordance with CNPD guidelines and decisions, namely contact for marketing and sales purposes.
We collect personal data with your consent when you purchase BPower products or services or when you download or use marketing and sales materials from our brand. Collection can be done orally, in writing or via the BPower website. But your personal information may also be collected from publicly accessible sources or other sources.

BPower's cookie policy is an additional way of collecting personal data with the aim of detecting and correcting problems on the website, offering strong and comfortable digital experiences, and speeding up navigation on the channel's pages. Cookies are pieces of data, such as names and email addresses, saved by a website on the user's first visit. On subsequent visits, the website can identify the visitor as not being new, for example.
BPower uses Google Analytics as the main system for tracking the consumer journey across all of the company's digital channels, such as the website, blog and social networks. Our purpose in using this tracking tool is to monitor traffic, identify trends and analyze behavior, always to check the performance of digital marketing campaigns and implement improvements to them.

BPower also uses ZOPIM -Zendesk Chat as a chat platform integrated into its website, which allows tracking of the consumer path on the website and other data such as: Location, IP, Operating system, time spent visiting the website and email. Our purpose in using this tracking tool is to monitor the visitor's path, thus allowing better customer service and also identifying trends, analyzing behaviors to apply in digital marketing campaigns.

BPower also uses Facebook Pixel, which allows tracking the origin of the visit, which allows us to identify and measure the results of digital marketing campaigns created using Facebook (Ads).

BPower uses E-Goi as an email marketing management system. The Portuguese company's mission is to create effective digital communication solutions, in the following segments: email marketing, smart SMS, autobots and marketing automation. The E-Goi datacenter is located in Portugal and has its own AS (where all information about its customers is located, including BPower and its partners). It is worth highlighting the anonymity of information flow outside each client's databases and firewalls configured as semi-independent fortifications.


Household
Avenida Menéres, 834
4450-190 Matosinhos
Portugal

See below your rights and the details of what is protected in each one.
Right to obtain confirmation of which personal data are being processed and information about them, such as the purposes of processing, retention periods, among others. Right to see/hear or obtain a copy, for example, of invoices or written agreements in which you are involved.
Right to request the rectification of your personal data that is inaccurate or request that incomplete personal data be completed, such as address, email, telephone contacts, or others.
Right to obtain the erasure of your personal data, as long as there are no valid grounds for its conservation, such as cases in which digitalgreen has to preserve the data as required by official entities.
Right to receive the data you provided in a commonly used and machine-readable digital format or to request the direct transmission of your data to another entity that becomes the new responsible for your personal data.
Right to oppose or withdraw your consent at any time to data processing, such as in the case of data processing for marketing purposes, as long as there are no legitimate interests that prevail over your interests, rights and freedoms .
Right to request the limitation of the processing of your personal data, in the form of:
– Suspension of treatment
– Limitation of the scope of processing to certain categories of data or processing purposes.
BPower can profile customers based, for example, on their preferences, personal interests, use of services, location, among other indicators, namely to provide services, increase the quality and experience of products and services, adapt communications marketing etc. However, this processing must be based on the holder's consent.

When the processing of personal data, including the processing for defining profiles, is exclusively automatic (without human intervention) and may produce legal effects or significantly affect you, you have the right not to be subject to any decision based on this automatic processing, except for the exceptions provided for by law and you will have the right for BPower to adopt appropriate measures to safeguard your rights and freedoms and legitimate interests, including the right to human intervention in decision-making by BPower, the right to express your point of view or contest the decision made based on the automated processing of personal data.

Right to lodge a complaint with the control authority, the CNPD, in addition to the company.

CNPD – National Data Protection Commission
Rua de São Bento, no. 148-3º
1200-821 Lisbon

Web site:
www.cnpd.pt

email:
geral@cnpd.pt

Telephone Contact:
(+351) 213 976 832

BPower has implemented the appropriate, necessary and sufficient logical, physical, organizational and security measures to protect your personal data against destruction, loss, alteration, dissemination, unauthorized access or any other form of accidental or unauthorized processing. illicit.

We have implemented:
– Logical security requirements and measures, such as the use of firewalls and intrusion detection systems in your systems, the use of backups, the existence of a strict policy on access to systems and information and the recording of actions carried out by BPower employees on personal data of customers or users (logging);
– SSL / HTTPS protocol: From the moment the user accesses a website with the HTTPS protocol, all communications between the user and the online store website are encrypted. The HTTPS protocol is used to protect transactions and transmission of confidential data, as in e-Commerce and e-Banking systems;
– Scrutiny, audit and control mechanisms to ensure compliance with security and privacy policies;
– An information and training program for BPower employees and partners;
BPower undertakes to communicate the occurrence of the problem to the entity that regulates the GDPR (the National Data Protection Commission, in Portugal) within 72 hours after verifying the security problem as well as all holders/target customers.
The cache of a WEB browser or search engine is the instrument through which the browser saves data, namely images and HTML code, necessary to load and display a website. BPower's intention in using this device is to help bandwidth and provide a better browsing experience.
BPower websites

Regarding the use and processing of personal data on the BPower website, be sure to consult the rules on the use of cookies on the respective website.

The BPower website may contain links to third-party websites, products or services, which have no relationship with BPower or which are not covered by this Privacy Policy.

The collection or processing of personal data requested by these third parties is their exclusive responsibility, and BPower cannot be held responsible, under any circumstances, for the content, accuracy, veracity or legitimacy of these websites or for the misuse of data collected or processed by through them.

The exercise of rights is free of charge, except in the case of a manifestly unfounded or excessive request, in which case a reasonable fee may be charged taking into account the costs. The information must be provided in writing but, if requested, it can be provided orally. In this case, BPower must verify your identity by means other than oral means. Responses to requests must be provided within a maximum period of 30 days, unless it is a particularly complex request.

 Exercise your rights through the following addresses:

BPOWER, Beyond the Power Lda.
Rua de Meladas Nº411
4535-186 Mozelos
 

Web site:
www.bpower.pt

email:
geral.bpower@gmail.com 

Telephone contacts:
(+351) 964 383 765
(Call to national landline network)
(+351) 2220 826 165
(Call to national landline network)

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